Terms and Conditions

2.1 Before you start playing or using our services, you must register a player account on our Website.

2.2 You can create an account in several ways:

• by pressing the Registration button and following the on-screen instructions;
• by using other means provided by our Casino from time to time.

2.3 Your account will be managed by our Casino or its affiliate or another company with which you have entered into a contract.

2.4 You must provide accurate personal data during registration, including your name, surname, and date of birth, as well as contact details such as address, phone number, and contact us via email, and keep your details up-to-date.

2.5 The finance department may delay processing a withdrawal request for additional verification.

2.6 By creating your account, you guarantee the following:

• You understand and accept the existing risks of losing money by using the services of the Website;
• You are at least 18 years old or over the legal gambling age in your jurisdiction;
• Gambling is not prohibited in your jurisdiction;
• You can enter into contracts under the laws of your jurisdiction;
• You are not banned from gambling;
• Your account has not been terminated previously for reasons such as conspiracy, fraud, criminal activity, violation of the Terms and Conditions, or the Responsible Gaming clause.

2.6.1 To prevent fraud and to add an additional layer of security to your transactions, our Casino performs identity verification and payment authentication:

• An account owner must complete the account verification before withdrawing funds. This could be done by uploading requested documents on the website or by contacting us via email;
• All documents must be provided within 30 (thirty) calendar days from the date of the withdrawal request. Failure to verify your account within the established time frame will result in the confiscation of winnings and permanent closure of your account due to failed verification;
• Account verification can take up to 72 hours from the receipt of the necessary documents, Monday - Friday, 09:00-18:00 (GMT+3).

2.7 In some cases, our Casino's Risk Department has the right to request video verification from the player via Skype:

• Until the player completes the verification procedure by calling Skype at an agreed time with the representative of the Risk Department, with the possibility to reschedule up to 3 times in case of events outside of the player's control, the Site Administration reserves the right to close the account. The player has no right to refuse Skype Call Verification. If the player refuses to pass Skype Verification, then the Site Administration classifies it as a failed verification. In this case, all winnings will be confiscated, and the account will remain closed without permission to reopen.

2.8 When creating an account, your personal data must be accurate and, where necessary, kept up to date. You are not allowed to create multiple accounts: only 1 account per person is permitted. You are not allowed to create an account on behalf of any other person, family member, household/address (mail or IP), email, or device. Any accounts other than your main account are considered duplicates, and our Casino reserves the right to block multiple accounts without notice.

If a duplicate account is identified:

• all bonuses, free spins, and winnings acquired using this account will be canceled;
• the Company reserves the right to confiscate deposits made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits.

2.9 Regarding gambling laws, they vary significantly across different countries. It is crucial to verify whether online gambling is permitted within your jurisdiction before creating an account. Here is a list of countries where online gambling is restricted, and therefore, you are prohibited from registering an account: Turkey, Russian Federation, Belarus, UK, USA, Netherlands, Ukraine (including temporarily occupied territories), Slovakia, Belgium, Lithuania, Curacao, Aruba, Sint Maarten, Singapore, Afghanistan, Iran, Iraq, Israel, Republic of Moldova, Romania, France, Bulgaria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela. Our Casino has the right to suspend any account created by residents of these countries and to cancel any deposits and bets associated with such accounts.

2.10 Certain game providers may impose restrictions that prevent their games from being accessed in specific countries. It is essential to consult the relevant game provider's terms to understand any such restrictions that might apply to your location.

2.11 NetEnt, for instance, does not permit its casino games to be supplied to entities operating in certain jurisdictions without the proper licenses. The restricted jurisdictions include Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, United Kingdom, and the United States of America.

2.12 Moreover, all NetEnt casino games are prohibited in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

2.13 Additional restrictions apply to NetEnt branded games in specific territories beyond the blacklist:

• "Planet of the Apes" Video Slot must not be offered in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
• "Vikings" Video Slot is restricted in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
• "Narcos" Video Slot is restricted in Indonesia and South Korea.
• "Street Fighter" Video Slot is restricted in Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
• "Fashion TV" Video Slot must not be offered in Cuba, Jordan, Turkey, Saudi Arabia.
• "Universal Monsters" (Dracula, Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man) can only be played in specific territories including Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

3.1 The Casino may, at its discretion, at any time:

• Reject a user's request to create an account;
• Block an existing account without notice;
• Reject deposits without providing explanations;
• Request additional documents at any time to verify the identity of an account owner. The Company has the right to suspend the account until the necessary documents are provided;
• Suspend or block access to the services of the Company, and confiscate funds from the player's balance if the same payment details are used with another account;
• Manage users' funds in accordance with generally accepted financial management principles;
• Block an account, confiscate funds, or reject claims if an account owner directly or indirectly violated the Company's corporate policy published on the Website or is caught or suspected of conducting illegal activities;
• Suspend or block access to some or all games, promotions, prize drawings, or other services, if there is a legitimate reason to believe that an account is used, has been used, or will be used to carry out fraud or any other illegal activities;
• Suspend or block access to the services of the Company, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the software;
• Suspend or block access to the Website if there are reasons to believe that a user is using artificial intelligence to play on the Website or attempting to collude with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play; otherwise, they will have an undeniable advantage over other players;
• Timely suspend or block the Account Holder's participation in the Services, forfeit, or confiscate funds available on the account if the Account Holder is found cheating or if the administration has reasons to believe that the Account Holder has used a system (including machines, robots, computers, software, or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.

3.2 The Casino guarantees:

• Safe and proper management of user funds;
• Collection, storage, and management of personal data of users in accordance with the Information Privacy Law;
• Storage of user funds in a separate bank account.

3.3 The Casino is not a financial institution and does not charge interest on registered user accounts.

3.4 Users are not allowed to create multiple accounts: only 1 account per person is permitted. If this condition is violated, the Casino has the right to block and/or delete duplicate accounts, confiscate or redirect all funds to the main account. Any bonuses associated with duplicate accounts will be confiscated.

3.5 It is prohibited to disclose your account information to third parties, sell or transfer access to the account, or purchase access to another account.

3.6 The transfer of funds from one account to another is strictly prohibited.

4.1 An account is considered inactive if it has not been used for more than 12 consecutive months.

4.2 The Casino reserves the right to suspend or delete accounts if:

• An account does not record any transactions for 12 consecutive months (such accounts are deemed inactive). If your account becomes inactive, and attempts to contact you remain unanswered, the Company reserves the right to delete your account;
• The administration attempted to contact the owner of an inactive account without receiving a response or necessary payment instructions.

4.3 If your account has been blocked or deleted and your account balance is positive, you must contact us via email and, if necessary, provide detailed information to resolve the issue regarding the withdrawal of remaining funds.

4.4 The Company is authorized to charge a monthly maintenance fee of 5 EUR (or the equivalent in another currency) for an inactive account.

4.5 Any balance on an inactive account received as cashback will be immediately canceled.

5.1 Under the conditions set forth in any applicable laws, regulatory acts, policies, and provisions of the General Terms and Conditions, and without prejudice to the Company, the Casino reserves the right to suspend an account for the period needed to investigate and process a chargeback request.

5.2 Upon receipt of a chargeback request, the Casino will notify the account owner via the email address provided in the owner’s account. This notification serves to confirm the identity of the account owner and to clarify the payment method used for deposits or withdrawals. If, after receiving the notification, the account owner does not confirm his identity and payment method, the Casino will send two additional notifications to the email address on file. A processing fee of 50 EUR will be deducted from the amount to be refunded for each notification sent.

5.3 If during the processing of a chargeback request the user’s account is blocked and the user:

• has not logged into his account for 6 consecutive months,
• has not confirmed his identity, payment method, and details for returning unused funds, the Casino reserves the right to debit the remaining funds from the inactive account in its favor.

6.1 Users are solely responsible for all activities conducted through their accounts, including participation in games. The Website and Games are provided "as is" without any warranties, whether express or implied.

6.2 The Company, its directors, employees, partners, and service providers:

• do not warrant that the software or the Website will meet your needs or be fit for any particular purpose;
• do not warrant that the software and the Website will be error-free;
• do not guarantee uninterrupted or flawless access to the Website and Games;
• shall not be liable for any losses, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising from your use of the Website or your participation in the Games.

7.1 The Company reserves the right to modify or amend the Terms and any services provided through the Website at any time. You acknowledge and agree that any updates or additions published on the Website will become effective immediately. It is the responsibility of each user to stay informed of the current Terms.

7.2 Continued use of the Website's services following any changes signifies your acceptance of the updated Terms and Conditions. If you do not agree with any of the changes, you must cease all further use of the Website.