Privacy Policy

The personal data we collect and process may include, but is not limited to:

1. Any data you provide while filling out the registration form on our Website, as well as any additional data you submit thereafter through the Website or by email (e.g., first and last name, date of birth, email address, phone number).
2. Communications between you and the company via the Website, email, chat, or other communication channels.
3. The complete history of transactions associated with the player's account, whether conducted through the Website or via other communication methods.
4. Login and connection data, including traffic data, GeoIP location, browser/device type, network and activity logs, and other related data stored in our system.
5. Documents and evidence we may reasonably request to verify your account, deposits, or withdrawals and to conduct anti-fraud checks (either independently or as required by law). This may include scanned copies of passports, payment slips, bank statements, etc.
6. Participation in surveys or any other customer feedback initiatives that we may conduct periodically.

To deliver our services effectively, we must process your personal data for specific purposes:

1. Transaction Processing: Handling your bets and financial transactions, including credit card operations and online payment systems.
2. Service Provision: Delivering the gaming and other requested services available on our Website.
3. Customer Support: Assisting with account configuration and management.
4. Verification: Conducting identity checks and other necessary verification processes.
5. Marketing Communications: Sending promotional materials and advertising content from our business partners and affiliates, subject to your explicit consent.
6. Legal Compliance: Adhering to legal obligations, such as anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
7. Transaction Monitoring: Investigating transactions to prevent fraud, intentional delays, money laundering, and other illegal or irregular gambling activities.
8. Market Analysis: Analyzing market trends and customer needs to enhance service delivery. Participation in surveys is voluntary, and you can opt-out at any time.
9. Research and Statistics: Performing research and statistical analysis of aggregated data to improve user experience.

We may utilize your personal data, including your email and phone number, to send you marketing messages about our products, services, and promotions, as well as those from our business partners and software providers. If you decide you no longer wish to receive these messages, you can opt out by contacting our customer support via email. Additionally, by accepting a prize through contest participation, you consent to the use of your name and/or nickname for promotional purposes without further compensation, unless such use is prohibited by law.

We only collect your personal data with your knowledge and consent. However, we may automatically collect certain data when you interact with our services. We also legally obtain data from online sellers and service providers, including fraud prevention agencies. Furthermore, third-party services may be employed to process your online transactions and manage original game content.

Rest assured, your personal data is handled securely and in accordance with our Privacy Policy. Your information will only be disclosed to third parties as outlined in the Privacy Policy, and we are committed to ensuring that our agreements with third-party service providers safeguard your personal data.

1. Non-commercial Disclosure: We do not sell or rent your personal data. We may disclose your information if legally required to do so by law, court order, or other legal process.
2. Protective Disclosure: Your personal data may also be shared with supervisory or law enforcement agencies if deemed necessary to protect the legitimate interests of the Company, its customers, or third parties.
3. Circumstances for Disclosure: Personal data may be disclosed to third parties under the following circumstances:
   • Legal Requirements: If disclosure is mandated by law.
   • Payment Processing: To facilitate payment transactions with payment system operators according to their privacy policies, such as those processed by Wirecard Bank AG.
   • Regulatory Compliance: To fulfill our legal and regulatory obligations to licensing and regulatory authorities in various jurisdictions.
   • Fraud Prevention: If necessary to protect the Company, its players, or third parties, investigate fraud, or respond to a government request.
   • Marketing Operations: To our marketing service providers who need the data to perform their services.
   • Explicit Consent: To any other third party with your prior explicit consent.
   • Third-Party Services: For processing specific data through third-party service providers supporting our Website's operations, such as hosting, management, marketing, analytics, improvements, and email newsletters.
   • Social Networking Features: Our websites may include features like share and like buttons, provided by third-party social media platforms whose data processing is governed by their own privacy policies.
   • Corporate Changes: In the case of a merger, acquisition, or sale of all or part of our assets, personal data may be part of the transferred assets. We will notify our players via email before any such transfer as part of our commitment to transparency under our Privacy Policy.
   • External Links: Please be aware that our website may contain links to third-party sites not operated by us, and we are not responsible for the privacy practices or content of such sites.

This outline ensures that all handling and transfer of personal data comply with applicable data protection laws, maintaining transparency and security throughout all processes.

You and the Casino reserve the right to terminate your account at any time as per our Terms and Conditions. Following the deletion of your account, we are required to retain your personal data in accordance with legal mandates. This information is preserved only for use by competent authorities when requested for assistance in investigations related to financial matters, tax compliance, fraud, money laundering, or other criminal activities.

Please be aware that under anti-money laundering regulations established within the licensing jurisdictions of the European Union, we must maintain the personal data of players for the duration of the account's existence and for a minimum of five years following the player's last transaction or the account's closure. Consequently, requests for data erasure will not be entertained until this period has expired.

Upon the closure of your account, your personal data will be securely retained as required by law and will only be accessed when necessary for enquiries by competent authorities regarding financial, fiscal records, fraud, money laundering, or other illegal activities.

We are committed to adhering strictly to data protection standards during the collection and processing of your personal data to manage your account. We take all reasonable precautions to ensure that your personal data is protected and treated with the utmost respect for your privacy in accordance with best practices and relevant standards.

During your visit to the Website, certain data, such as your browser type, IP address, and referring website, is automatically collected. This collection is conducted in collaboration with our platform suppliers and partners, who may also provide us with demographic and interest data about our visitors.

We use cookies and similar tracking technologies to gather necessary data, which helps improve your website experience and our customer service. The types of cookies we use are:

• Required Cookies: These are necessary for basic site functionality and access, such as logging into personal accounts.
• Functional Cookies: These help us analyze how users interact with our website, tracking choices like session keys, language, or regional preferences to optimize user experience.
• Advertising Cookies: Used to evaluate the effectiveness of our content marketing, these cookies are managed by our partners who track visitor activities and measure the impact of advertising campaigns.

It's important to note that while we do not disclose personal information like your name or email address to affiliates, except as processed by advertising cookies, your data may be linked with additional information held by other providers, subject to their privacy policies.

Furthermore, several third-party services install cookies on our Website to enhance navigation, track user activities, assess website performance, and evaluate the effectiveness of our advertising efforts.

Most web browsers automatically accept cookies. You can modify your browser settings to block or delete cookies, but doing so may restrict access to certain parts of our Website, and we generally advise against this to maintain full functionality.